Terms & Conditions

Who We are

THE KENNARD (BATH) LIMITED
Company number: 14492363
VAT Number: 430041753

Flexible Rates – No deposit required, free cancelation or amendments up to 3 days at 2pm prior to arrival date.
Early Bird / Advance purchase rates – Full pre-payment required at the time of booking. 100% deposit will be processed when this rate is booked. Payments are non-refundable. Reservations can be amended once up to 14 days prior to the arrival date. If the new date chosen is at a higher rate the difference will be due at the time of amendment. Any cancellation will result in 100% cancellation fee charged.
Terms for special offers and promotions may vary – please refer to your booking confirmation.
Your final bill can be settled by debit or credit card. We do not accept American Express; however, all other major cards are accepted.
We do not accept Cash.

Free changes can be made up to 72 hours before arrival, subject to reservation terms.
Transferable deposit option – only valid on Early Bird / Advance purchase rates with more than 14 days’ notice.
Should circumstances arise beyond our control we reserve the right to offer an alternative choice of accommodation.
The hotel reserves the right to change the tariff at any time without prior notification.
If you need to cancel a reservation within 72 hours prior to the arrival date the full amount may be charged.
If you have booked via a third party and not direct with the hotel, your cancellation policy with the third party is what will be applied upon cancellation.

Our rates are advertised at per room per night basis unless otherwise stated. Your rate will be confirmed to you at time of booking, once a booking is confirmed we regret we cannot amend your rate. All offers are subject to availability and only one offer can be applied to each stay.

The hotel accepts no responsibility for loss or damage to personal possessions.
All items are left at the owner’s risk, however secure safe keeping facilities are available at reception.

If you require directions to the hotel please call us and we can send them to you.
We do not offer parking or parking permits.

Check in is from 2pm until 5pm, a later check in can be arranged prior should guests arrive after 5pm.
Early check in is subject to availability at an additional charge.
Check out is 11am on day of departure, any late departures unless prior arranged will be charged accordingly.
Late Check out is subject to availability at an additional charge.

Children over 8 years old are welcome. However, please be aware that the property is Grade I listed and as such it is not possible to make the building totally child friendly and safe for children.
Entire property is non-smoking. Smoking is not permitted anywhere within the building or garden, if this rule is ignored a penalty fee will be charged.
The Kennard operates a No Pet policy.