Terms & Conditions
Who We are
THE KENNARD (BATH) LIMITED
Company number: 14492363
VAT Number: 430041753
Reservations and Deposits
- Flexible Rates – No deposit required, free cancelation or amendments up to 3 days at 2pm prior to arrival date.
- Early Bird / Advance purchase rates – Full pre-payment required at the time of booking. 100% deposit will be processed when this rate is booked. Payments are non-refundable. Reservations can be amended once up to 14 days prior to the arrival date. If the new date chosen is at a higher rate the difference will be due at the time of amendment. Any cancellation will result in 100% cancellation fee charged.
- Terms for special offers and promotions may vary – please refer to your booking confirmation.
- Your final bill can be settled by debit or credit card. We do not accept American Express; however, all other major cards are accepted.
- We do not accept Cash.
Amendments / Cancellations
- Free changes can be made up to 72 hours before arrival, subject to reservation terms.
- Transferable deposit option – only valid on Early Bird / Advance purchase rates with more than 14 days’ notice.
- Should circumstances arise beyond our control we reserve the right to offer an alternative choice of accommodation.
- The hotel reserves the right to change the tariff at any time without prior notification.
- If you need to cancel a reservation within 72 hours prior to the arrival date the full amount may be charged.
- If you have booked via a third party and not direct with the hotel, your cancellation policy with the third party is what will be applied upon cancellation.
Rates
- Our rates are advertised at per room per night basis unless otherwise stated. Your rate will be confirmed to you at time of booking, once a booking is confirmed we regret we cannot amend your rate. All offers are subject to availability and only one offer can be applied to each stay.
Personal Property
- The hotel accepts no responsibility for loss or damage to personal possessions.
All items are left at the owner’s risk, however secure safe keeping facilities are available at reception.
Rooms
- Rooms are spread across 5 floors, and the building does not have a lift.
Transport
- If you require directions to the hotel please call us and we can send them to you.
- We do not offer parking or parking permits.
Check In / Check Out Times
- Check in is from 2pm until 5pm, a later check in can be arranged prior should guests arrive after 5pm.
- Early check in is subject to availability at an additional charge.
- Check out is 11am on day of departure, any late departures unless prior arranged will be charged accordingly.
- Late Check out is subject to availability at an additional charge.
Other
- Children over 8 years old are welcome. However, please be aware that the property is Grade I listed and as such it is not possible to make the building totally child friendly and safe for children.
- Entire property is non-smoking. Smoking is not permitted anywhere within the building or garden, if this rule is ignored a penalty fee will be charged.
- The Kennard operates a No Pet policy.